How one of the UK's largest letting agents has used miProgram for over a decade to manage inventories across 120+ branches

Operating across more than 120 branches nationwide presents a documentation problem that grows with the network. Each branch handles its own patch of properties, but the agency as a whole needs every inventory, check-in, check-out and mid-term report to look and read the same way.

Deposit disputes are common across the industry, and inconsistent paperwork is what loses them. The agency needed a single platform every branch could deploy, with central oversight, branch-level branding, and a workflow that wouldn't break when scaled to thousands of inspections a month.

miProgram was rolled out to every branch on the same standard templates, with branch-level branding applied automatically to PDF reports. Inspectors capture inventories on mobile, with photo evidence, condition chips, and structured room-by-room data.

Head office has visibility across the network. Branches retain control of their own portfolio. Tenants receive a consistent, professional report regardless of which office they're dealing with.

Over a decade later, the agency continues to scale on the same platform. New branches are onboarded in days, not months. Disputes over inventory contents are resolved by referring back to time-stamped reports with photographic evidence.

The agency's deposit dispute success rate exceeds the industry average — and the format that delivers it has been refined together with miProgram over more than ten years of feedback.